Non Office Based Location Alabama, Al 35243, More...
We Stand For Something Good
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.
Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.
Training Design Specialist
The Training Design Specialist collaborates with the Training Team and various Subject Matter Experts across the Company to design and maintain various types of Training content and courses. The Training content audience ranges from in Shack Team Members to Multi-unit Operators. Content is delivered via LMS or through hands-on experiences. Training content includes but is not limited to: Quick Reference Guides (QRGs), Graphics and other visual job aids, videos, SCORM packages, e-learning modules and other print, mobile, and web-based learning assets. Their efforts will ensure that our training programs are engaging, relevant and scalable, designed to encourage learning retention and increase knowledge proficiency. This Training Design Specialist will also be responsible for maintaining a consistent brand image and voice across all content and throughout the LMS platform.
Key Responsibilities
Develop Training Content using Microsoft Office programs, Adobe programs and the Articulate Suite: including but not limited to QRGs, training presentations, and other content based around best practices in learning and development. Includes inter-department collaboration with Subject Matter Experts, develop outlines, and create content. Includes consistent review and evolution of existing material to keep content in circulation up to date.
Create Interactive or Complex Training Content using Articulate Storyline and best practices in adult learning to develop e-learning material in collaboration with Subject Matter Experts. Content includes interactive page elements, as well as videos, narrations and quizzes. Updates materials as needed.
Produces, films, and edits short educational videos to support training initiatives, including Operational Standards and Best Practices, Limited Time Offerings, and Systems Walk-throughs.
Creates visually appealing assets to support Training / Ops initiatives, including Posters, Banners, Build Diagrams and Infographics to help reinforce and promote Standards and key concepts.
Maintains consistency of branding, through voice, tone, and visuals. This includes creating visually appealing assets to be leveraged on the LMS, including Thumbnails for training modules and icons for training modules.
Supports maintenance of LMS, assessment of training needs and department prioritization, and evaluation of training programs.
Knowledge, Skills, Abilities
Proficiency in MS Office Suite
Proficiency with Articulate Suite
Proficiency with Adobe Suite (Photo Shop, Illustrator, InDesign)
Strong Attention to detail, Creativity, Excellence in written and verbal communication
Ability to work successfully independently and within a team environment
Proficiency with Articulate Storyline or other authoring software
Proficiency with InDesign
Related Experience
2+ Years of Shack Management experience or 4+ years of Shack TM experience can replace a bachelor’s degree
2+ years experience working in a Training and Development role
Track record of successfully creating training materials
Experience with video filming equipment and editing software, including Adobe Premiere Pro or Corel Video Studio Pro, or Tech Smith Camtasia
Experience working within the Restaurant Industry
Education Requirements
Bachelor's Degree
Degree in Design or Related Field
Benefits include
Medical, Dental, and Vision Insurance
Transit Discount Program
401K Plan with Company Match
Paid Time Off Program
Flexible Spending Accounts
Employee Dining Program
Referral Bonus
Online Training Program
Career Development
Corporate Fitness Discount Programs
Choice of Global Cash Card or Direct Deposit
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table . Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
We are expanding across the U.S. and around the world! Join our #ShackFam
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
We are expanding across the U.S. and around the world! Join our #ShackFam
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.
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We Stand For Something Good
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.
Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.
A Look Inside Our Culture
Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to thrive. Watch this video to see what makes Shake Shack a great place to work.
Grow Your Career With Us
We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack.
Welcome to an Inclusive and Uplifting Environment
At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.